Universal Atlantic Systems has been around for over 50 years. We install, service and monitor over 8,000 businesses across the US and Canada. Customers include McDonald’s, 5 Below, Panera Bread, Taco Bell to name a few and we also offer services to residential customers as well. From fire systems, intrusion, video surveillance and access control, UAS provides custom installation, quality service, dependable monitoring, on-time performance, and affordable pricing. We serve local, regional, multi-location and national accounts for a wide variety of clients including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores and retailers throughout the US and Canada. We help them become safer, more secure, operationally superior, and more profitable.
Role Overview
This position will serve as the customer liaison for assigned national/strategic accounts, providing oversight and reporting relative to key projects, general account activity and performance, upsell potential, service needs and escalations to ensure customer satisfaction and retention while developing strategies to maximize revenue growth.
Key Responsibilities
- Serve as the primary point of contact for all corporate customer related matters.
- Facilitate onboarding of new customer contacts or accounts.
- Build and maintain strong, lasting relationships with key customer stakeholders.
- Maintain an understanding of company products and technology platforms to best support book of accounts.
- Develop an understanding of customer use and product value across book of accounts.
- Analyze needs, goals and growth potential for assigned accounts in order to build and execute a comprehensive account plan.
- Identify upsell opportunities to increase product penetration at locations and maximize revenue potential for book of accounts.
- Provide direct customer support for suite of fire and security solutions as required.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Clearly communicate the progress of initiatives to internal and external stakeholders.
- Monitor general account activity, prepare reports on account status and key project timelines, and internally escalate areas of concern to ensure customer expectations are met.
- Identify key areas of risk and perform analysis on critical misses.
- Perform routine audit of account information and setup to ensure accuracy and direct internal teams relative to changes and updates required.
- Facilitate routine meetings with key contacts and serve as company representative in customer meetings.
- Prepare presentation materials and lead routine business reviews with assigned accounts.
- Must meet or exceed the minimum performance standards.
- Perform special projects and all other duties as assigned.
Education and Experience:
A bachelor's degree in business, marketing, or a related field is preferred, along with a minimum of three years of experience in a national account management role. Strong oral and written communication skills are essential. Candidates must be detail-oriented and proficient in Microsoft applications.
Work Requirements:
Position requires use of PC for brief and extended periods of time. Overnight and/or multiple day travel may be required at times.
EEOC Statement
UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.