Role Overview
The Customer Support Coordinator is responsible for handling multiple assigned duties throughout the day to support our customers
Key Responsibilities
- Accurately enter and update all pertinent customer data, include customer hierarchy information, into multiple databases (Manitou, Sedona, RAVEN, Compass/Remotelink).
- Manage scheduled reporting and generate reports as needed.
- Schedule and perform training with new and existing customers for their alarm and video systems
- Generate video clip retrievals per clients’ request.
- Complete non-help desk / support projects as needed.
- Ability to interact professionally with customers both internal and external, peers, and executive staff.
- All other duties as assigned.
Qualifications
- High School Diploma
- Five years of customer support work experience or equivalent experience
- Experience in a technical support role preferred
Work Requirements:
- Position requires use of PC for brief and extended periods of time depending upon project.